Privacy Policy

Line Painting Toronto ("we", "us" or "our") provides commercial line painting and pavement marking services in Toronto and the Greater Toronto Area. This policy explains what personal information we collect through linepaintingtoronto.ca and our phone line, how we use it, and the choices you have. We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

• Quote and contact requests: your name and company, phone number, email address (optional), city, the service you need, your preferred schedule and any site details you choose to send.
• Phone calls: the details you share with us when you call (647) 577-6511, such as site address, contact name and job requirements.
• Job records: site addresses, measurements, photos of completed work and invoicing details for clients who book a job.
• Website usage: standard technical information such as browser type, pages visited and referring page, collected through cookies and analytics tools.

2. How We Use Your Information

• To prepare written quotes and schedule line painting work
• To send certificates of insurance, compliance documents and invoices
• To respond to your questions and follow up on quotes
• To keep records of completed work for warranty, compliance and repeat service
• To understand how visitors use our website so we can improve it

We do not sell your personal information. We only send marketing messages if you have asked for them, and you can opt out at any time.

3. Form Processing

Quote forms on this website are delivered to us through a third-party lead-capture service that forwards your submission to our team by email. The service processes your submission only to deliver it to us and to filter spam.

4. Sharing Your Information

We may share information with:

• Service providers that help us operate, such as form delivery, email, accounting and website hosting
• Property managers, condo corporations or landlords connected to the job you requested
• Insurers and professional advisors where needed
• Authorities when required by law

5. Cookies and Analytics

Our website may use cookies and analytics tools to understand traffic and improve the site. You can set your browser to refuse cookies or alert you when cookies are sent. Some parts of the site may not work as intended without them.

6. Data Security and Retention

We use reasonable administrative, technical and physical safeguards to protect personal information. We keep quote requests and job records only as long as needed for the purposes above, for warranty and compliance, and as required by tax and business record-keeping rules.

7. Your Rights

You can ask to access the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. You can also withdraw consent to marketing at any time.

8. Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top shows when it last changed.

9. Contact Us

For privacy questions or requests:

• Phone: (647) 577-6511 (answered 24/7)
• Written requests: through our contact form
• Location: Toronto, Ontario, Canada